• Account
  • Account
    Country
    Language
    Select

    FAQs

    Got a question? Chances are that somebody else has asked us the same question before. Therefore we have put together the below helpful guide to assist with the more common queries.

    If you have a pressing question and can't find the answer below then please contact us for more assistance - our team are always happy to help.

    Whether you need advice on sizing or have a question or comments about our services, our expert team of advisers are here to help. Please call us on +44 (0) 1527 505 616 Mon-Fri 09.00 - 17.00 (GMT) or email contact@boardmanbikes.com. If you have an after sales query and purchased your Boardman from a Halfords or Cycle Republic store please contact the relevant customer service team using the following information -

    Cycle Republic

    Phone: (+44) 01527 505 618

    Email: contact-us@cyclerepublic.co.uk

    Halfords

    Phone: (+44) 0345 504 53 53

    Email: customer.services@halfords.co.uk

    Delivery is free of charge for all UK shipped goods.

    Our bikes are shipped as illustrated and described on our product pages. Selecting alternative component specifications such as stem length, crank length and handlebar width is not possible when placing an order. While we do offer a huge range of colour options for your frameset, we cannot offer this option for complete bikes.

    To ensure you order the correct size Boardman we recommend following our online size guide. If you have any further queries regarding size please contact our team of expert advisers on +44 (0)1527 505 616.

    For all order queries please contact our customer service team on +44 (0)1527 505 616

    All orders placed through boardmanbikes.com are delivered free of charge to your home or alternative address.

    All complete bikes undergo a full build and pre-delivery inspection by a team of expert Boardman mechanics, prior to being carefully boxed up and dispatched to you. The delivery time for our full build service may take up to 14 days to arrive with you. Once your bike is ready, you will be sent an email from our customer service team and issued with a tracking number for the delivery. Please note that due to the nature of bespoke orders, including for Custom Elite Bikes, a longer delivery times of approximately eight weeks will apply.

    We use DX for delivery of our bikes to the UK

    We use TNT / FedEx for International orders.

    All current range specifications and geometry can be found on our product pages. They will give you a breakdown of the frame material and components along with weights.

    If you have any queries regarding the setup of you bike please contact our technical support team on +44 (0)1527 505 616

    Our current carbon road bikes are compatible with FSA Headset No.42. For all other models please contact our customer service team at technicalsupport@boardmanbikes.com

    A variety of parts and accessories for our Elite range can be found and purchased through our website. If you are looking for a part which you cannot find on our website please contact our technical support team on +44 (0)1527 505 616

    For details of our Warranty policies, please visit our Warranty page, where you can find all of the latest information.

    The Boardman range includes  raw 'UD' finishes, where the carbon has been painted with a clear lacquer to allow the carbon to show through and to reduce weight, as it does not require paint. 

    The texture in the 'UD' carbon cloth reflects the light in different ways which gives an interesting finish, this is perfectly normal with a raw 'UD' finish

    We would usually recommend either speaking with your local bike shop or visiting the suppliers website (below) to review their technical guidance notes as they will be able to provide the most up-to-date support and be able to resolve your issue promptly. 

    Your Boardman will have been fully assembled and checked by our Cytec qualified mechanic. To package it for transit your bike will have the handlebars turned 90 degrees. Should you have any questions regarding assembly once you have received the bike, please get in touch.

    All Boardman bikes conform to International ISO Safety Standards and undergo rigorous impact and fatigue testing.

    Thank you for your interest in sponsorship from Boardman Bikes, unfortunately, we already have a number of sponsorships that we are committed to supporting which means sadly we are currently unable to offer you assistance on this occasion. Again we would like to take this opportunity to thank you for your interest and wish you every success for the future.