Here are some of the more frequently asked questions.

For more detailed questions, please ask a trained member of staff in your nearest bikehut store.

 

Where can I buy this range?

This range is available exclusively through over 200 Bikehut stores throughout the UK and ROI - check our 'buy' section for more details - you can also buy this range online...

 

Can I buy online?

Yes. There are 2 options: 1. You can now order your bike online, it will be built by a specialist team of qualified mechanics and it will be delivered directly to you - all via the halfords website (www.halfords.com/boardman), or, 2. You can order online via the halfords website and collect from your nearest Halfords Bikehut store.

 

Can I see everything in-store?

Each of the selected Bikehut stores will be carrying as much of the full range as possible - mountain, road and performance hybrids alongside clothing and accessories. Please check availability with your local store before you go. Due to the size of stores, they may not carry all bikes at all times, but they will have a good cross-section for you to see the quality of the bikes.

 

Do your bikes conform to the latest safety standards?

Yes. We want to ensure that all the products are safe to ride and we make sure ALL Boardman bikes conform to the new tough European standards, which involves rigorous testing - this will give you even more confidence in our bikes.

Road standard: EN14781. MTB standard: EN14766. Hybrid standard: EN14764.

 

What training do you give the staff?

The Bikehut staff receive additional training to deal with the Boardman range. Each store that stocks the range will have sent at least one mechanic to the Boardman Training Academy, where they received intensive training by skilled mechanics and representatives from the component suppliers. Please ask in-store for the Boardman trained member of staff.

 

I'm taking part in my 1st triathlon, which is the best bike for me?

Boardman Bikes sponsors four of the best young talents in British triathlon today - they ride the Road Carbon Pro RP and/or the AiR/TT/1. Our entry level road Comp bike will give you an outstanding ride - if you want to compete at a higher level, or have a slightly larger budget, step up to a Team or Pro - with improved specification. The Team Carbon is available at just under £1,000 and received a 10/10 from Cycling Plus. Our Pro Carbon was named performance race bike of the year by Cycling Weekly. Our Road Comp has a fantastic pedigree - winning the prestigious accolade of 'Best budget Road Bike' - all for around £600. And last, but definitely not least, we sponsor 4 World-Class Triathletes, including the current World Champion - Alistiar Brownlee.

 

Which bike is right for me?

We've created a versatile range - whether you're serious about MTB's, a road racer, a super-keen triathlete or if you just enjoy any of the disciplines, we've got a bike for you. Ask one of the trained bike staff in-store to find the right size and spec for you.

 

Is there a customer support helpline / email address?

Yes. If you have any questions which can not be answered by your local store staff, please visit the Halfords website for more info. The customer support telephone number is: 08450 579000. The email address is: customer.services@halfords.co.uk

 

I'd like to get my bike serviced/repaired.

Take your bike to Bikehut, where a trained member of staff will be able to assist you.

 

Can I get a Boardman as a cycle to work scheme?

Yes, ask your employer for more details. The Halfords Cycle 2 Work scheme is a fantastic way of getting your bike at a reduced price. You'll be able to use your voucher in-store to purchase a Boardman.

 

Do you have a female specific bike?

Yes, we've been working on the fi (female informed) range - these will be available from May 2010. Initially we're starting with a Hybrid, MTB and 2 Road models. We've looked at the geometry and components and complimented them with a bespoke pearlised white paint finish.

 

Can I pre-order over the phone?

Yes. Please call your nearest Boardman selling Bikehut - see the where to buy section. If you are unsure of your exact size, please come in-store and ask a trained member of staff.

 

Can I fit mudguards?

Yes, standard full length mudguards can be fitted on all Hybrid bikes and on the Road Comp SC, Race guard style mudguards can be fitted on all other road bikes.

 

What is the weather going to be like?

There's nothing as unpredictable as the British weather, but we know someone who might be able to help... www.bbc.co.uk/weather

 

I've heard about a Boardman 'superbike'?

That’s right. We’re currently working on our Elite road and time trial frames, which will be superfast and super aero!! Boardman Elite is our testing ground for all the bikes in the range exclusive at Bikehut. The AiR/TT/1 is the Elite Time Trial bike - available now.

 

How often should I service my bike?

All Boardman bikes come with a free 6 week service and service timing is dependent on mileage and type of use. Generally we recommend every 6 months, as long as regular cleaning and lubrication, where required, has been carried out. Very heavy usage may require more frequent servicing. It is important to look after your bike in order to get the best performance from it.

 

What is the warranty?

All Boardman bikes have 2 years standard warranty on frames, 12 months standard warranty on all parts.

 

Is there a brochure?

There is, it's available in participating stores - please ask a member of staff for one. We've also put all the specs and geometry on the website - please download the PDF (you'll find a link at the bottom of each bike page).

 

Are Boardman Bikes owned by Halfords?

No. We are an entirely independent limited company. We've signed an exclusive deal with Halfords to sell this particular range of Boardman bikes in the UK and ROI through their Bikehut at Halfords stores. For more information about us, please see the About Boardman section of the site.

 

I'd like to join a local club, where do I start?

Whether you want to compete (on or off-road), or just find out about local facilities, a good place to start is British Cycling: www.britishcycling.org.uk/

 

Can I get my bike set up for winter?

Yes. All the bikes in the range have been designed to be used throughout the year. We'd recommend that you get a good set of mudguards and winter tyres - all Boardman stores should have these in stock.