FAQ's

 

Here is a selection of frequently asked questions. For more detailed questions, please ask a trained member of staff at your nearest Boardman retailer.

 

Where can I buy this range?

We have distribution agreements by territory in place covering the majority of the world. Visit the 'buy' section for more details.

UK & ROI: If you live in the UK and ROI, the Performance Series is available exclusively through over 250 Halfords stores - check our 'buy' section for more details - you can also buy this range online... The Elite Series will be available through a small number of hand-picked bike shops.

Worldwide: Our Elite and Performance Series of bikes are available direct to customer from Wiggle (Excluding the UK & ROI). Our bikes are also available in bike shops in Singapore and South Korea. Please check the BUY section at the top of the page for more information.

Please note: not all bikes are available in all territories - please check the 'buy' tab on the individual bike pages for more info.

 

Can I buy the Performance Series online in the UK?

Yes. There are 2 options: 1. You can now order your bike online, it will be built by a specialist team of qualified mechanics and it will be delivered directly to you - all via the Halfords website (www.halfords.com/boardmanbikes), or, 2. You can order online via the halfords website and collect from your nearest Halfords Bikehut selling Boardman store.

 

Do your bikes conform to the latest safety standards?

Yes. We want to ensure that all the products are safe to ride and we make sure ALL Boardman bikes conform to the new tough European standards, which involves rigorous testing - this will give you even more confidence in our bikes. Road standard: EN14781. MTB standard: EN14766. Hybrid standard: EN14764.

 

Can I see everything in-store in the UK?

Each of the selected Halfords Bikehut stores will be carrying as much of the full range of Performance Series bikes as possible - mountain, road and performance hybrids alongside clothing and accessories. Please check availability with your local store before you go. Due to the size of stores, they may not carry all bikes at all times, but they will have a good cross-section for you to see the quality of the bikes. The IBD's will carry a range of Elite Series bikes - please check the stores for details.

 

What training do you give the staff in the UK?

The Halfords Bikehut staff receive additional training to deal with the Boardman range. Each store that stocks the range will have sent at least one mechanic to the Boardman Training Academy, where they received intensive training by skilled mechanics and representatives from the component suppliers. Please ask in-store for the Boardman trained member of staff.

 

Which bike is right for me?

We've created a versatile range - whether you're serious about MTB's, a road racer, a super-keen triathlete or if you just enjoy any of the disciplines, we've got a bike for you. Ask one of the trained bike staff in-store to find the right size and spec for you.

 

What is UD carbon?

Carbon is available in many different grades and is most commonly seen as a 'weave' - where the fibres are woven together. Now the technical bit - a weave is strong but often wasteful as many fibres are not aligned with the forces being applied and so add little to stiffness for the extra weight. UD, Uni-directional carbon cloth, as the name suggests, has fibres that run in just one direction. UD is used in more advanced construction as it requires the maker to know and understand the loads that will travel through the carbon. Used correctly the use of UD cloth over multi-directional cloth allow for a stronger frame (all fibres run in the right direction) and reduced weight (minimal redundant fibres) than is possible with multi-directional weave. UD construction is specialised but can result in up to a 70% increase in stiffness and strength. The removal of redundant fibres can also reduce weight. By careful analysis and layering we can ensure that different tubes on the bike have different mechanical properties to best suit what they are required to do i.e. stiffness & strength versus lightweight. UD is often the carbon of choice on our bikes. This range includes a 'raw' finish - the carbon has been painted with a clear lacquer to allow the aesthetically pleasing carbon to show through. It also lets you, the customer, see the high level of engineering behind our product. The small undulations in the UD cloth reflect the light in different ways which gives an interesting finish, this is perfectly normal with a UD finish, in fact we think it looks nice, hence we have used clear lacquer wherever possible so it can be seen - the lack of paint also saves a small amount of weight, adding to the performance.

 

I'm taking part in my 1st triathlon, which is the best bike for me?

Boardman Bikes sponsors three of the best young talents in British triathlon today - Alistair Brownlee, Jonathan Brownlee and Hollie Avil - they ride the top models from the Elite Series. Our award-winning entry level road Race bike will give you an outstanding ride - if you want to compete at a higher level, or have a slightly larger budget, step up to a Comp, Team or Pro - with improved specification. Then there's the Elite Series of racing machines...

 

Is there a customer support helpline / email address for worldwide sales?

Yes. Visit Wiggle.co.uk to find the relevant details for your country. Wiggle have skilled Spanish, French, German, Dutch and Japanese customer service advisers ready to answer any queries regarding help understanding product information about the Boardman Series / general Q&A’s, translations of order emails and more. If you wish to speak to a member of their customer service team, please email: sales@wiggle.co.uk and mention Boardman Bikes in the subject line in your email.

 

Is there a customer support helpline / email address in the UK?

Yes. For UK Performance Series Sales - if you have any questions which can not be answered by your local store staff, please visit the Halfords website for more info. Their customer support telephone number is: 08450 579000. The email address is: customer.services@halfords.co.uk If your question relates to the Elite Series, please contact the store selling the bikes.

 

Can I get a Boardman as part of the cycle to work scheme in the UK?

Yes, ask your employer for more details. The Halfords Cycle 2 Work scheme in the UK is a fantastic way of getting your bike at a reduced price. You'll be able to use your voucher in-store to purchase a Boardman.

 

Do you have female specific bikes?

Yes, we have the fi (female informed) range of women's bikes. Initially we're starting with a Hybrid, MTB and 2 Road models. We've looked at the geometry and components and complimented them with a bespoke pearlised white paint finish.

 

Can I pre-order over the phone in the UK?

Yes. Please call your nearest Boardman selling Bikehut store - see the where to buy section. If you are unsure of your exact size, please go in-store and ask a trained member of staff.

 

Can I fit mudguards?

Yes, please check the individual bike pages with regards to mudguard clearance.

 

How often should I service my bike?

All Boardman Performance Series bikes in the UK come with a free 6 week service and service timing is dependent on mileage and type of use. Generally we recommend every 6 months, as long as regular cleaning and lubrication, where required, has been carried out. Very heavy usage may require more frequent servicing. It is important to look after your bike in order to get the best performance from it.

 

What is the warranty?

All Boardman bikes have 2 years standard warranty on frames, 12 months standard warranty on all parts.

 

Are Boardman Bikes owned by Halfords?

No. We are an entirely independent limited company based in the UK. We've signed an exclusive deal with Halfords to sell this particular range of Boardman bikes in the UK and ROI through their Bikehut at Halfords stores. For more information about us, please see the About Boardman section of the site.

 

I'd like to join a local club in the UK, where do I start?

Whether you want to compete (on or off-road), or just find out about local facilities, a good place to start is British Cycling: www.britishcycling.org.uk/

 

Can I get my bike set up for winter?

Yes. All the bikes in the range have been designed to be used throughout the year. We'd recommend that you get a good set of mudguards and winter tyres.